December 2024 — Huai’an Fengsiward Auto Trading Co., Ltd. (hereinafter referred to as “Fengsiward Auto”) recently addressed an intermittent electronic system signal disruption issue in a batch of new energy vehicles exported to Azerbaijan. The company swiftly activated its global after-sales service protocol, dispatching a technical team to Azerbaijan for on-site repairs while providing real-time remote guidance. The issue was successfully resolved, earning high praise from the client.
Issue Identification & Response
During vehicle operation, the client observed intermittent electronic system signal interruptions. After preliminary troubleshooting by local Azerbaijani technicians failed to identify the root cause, the client submitted a technical support request through Fengsiward Auto’s 24/7 Global Service Channel. The company’s technical team immediately conducted remote diagnostics via the vehicle’s IoT system, pinpointing the issue as electromagnetic interference affecting CAN bus signals.
On-Site Repair & Technical Support
On-Site Repair & Technical Support
To ensure a comprehensive resolution, Fengsiward Auto deployed senior technical advisors to collaborate with local repair teams in Azerbaijan. Through a combination of on-site inspections and remote guidance, the team optimized wiring harness shielding solutions and upgraded system firmware, fully resolving the electronic system malfunction. Additionally, Fengsiward Auto provided targeted training to local technicians to enhance their capacity for independent troubleshooting.
Client Feedback & Future Commitment
The client expressed strong appreciation for Fengsiward Auto’s rapid response and technical expertise, reaffirming their commitment to long-term collaboration. The company’s After-Sales Director stated: “This incident underscores our ‘Customer First’ philosophy and global service capabilities. Moving forward, we will continue refining our after-sales systems to deliver even more effici.
